Privacy Policy

Text messaging data: HOSTED BY RAQUEL GEMACH, INC. does not sell, rent, or share your mobile phone number or SMS opt-in consent with any affiliate or third party for their marketing or promotional purposes.

Effective date: December 12, 2025

This Privacy Policy explains how HOSTED BY RAQUEL GEMACH, INC. ("Hosted by Raquel," "we," "us," or "our") collects, uses, and protects information when you visit https://www.hostedbyraquel.com, contact us, or receive text messages from us.

Information We Collect

Information you give us: name, email, mobile phone number, and messages you send us.
Consent records: whether you opted in to text messages, which category, and the date, time, and IP address of each opt-in and opt-out.
Technical information: IP address, browser/device type, pages visited, and analytics.

How We Use Information

To respond to your messages and questions.
To coordinate availability, pickup, and return of items you borrow from the gemach.
To send text messages you have consented to receive.
To operate, secure, and improve our website.
To comply with legal obligations.

SMS / Text Messaging

Consent

We text you only if you check the SMS consent box on our form. The box is optional and is never pre-checked. Consent is not a condition of any purchase or service. We follow the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

Message types

Non-marketing: availability inquiries, pickup and return coordination, receipts for borrowed and returned items, and gemach hours updates. We do not currently send marketing or promotional text messages. If we ever do, we will ask for your separate consent first.

Frequency and cost

Message frequency varies, up to 4 messages per month. Message and data rates may apply.

Opting out

Reply STOP at any time. We will send one confirmation and then stop messaging that number. Reply START to resubscribe.

Help

Reply HELP, email hostedbyraquel1@gmail.com, or call +1 (718) 336-4678.

SMS data protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers who help us deliver messages or customer support, solely to perform those services. Text messaging originator opt-in data and consent are excluded from all other sharing.

Sharing and Disclosure

We do not sell your personal information. We share personal information only:

with service providers that help us operate our website, communications, and text messaging, solely to perform services for us;
when required to comply with law or legal process, or to protect the rights, property, or safety of our organization, our users, or others; or
in connection with a merger, reorganization, or transfer of our organization or its assets, subject to this Privacy Policy.

SMS consent data is never shared for marketing.

Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. We keep personal information only as long as needed for the purposes described in this policy. Consent records, including the date, time, and IP address of each opt-in and opt-out, are kept as long as needed to demonstrate compliance with applicable law.

Cookies

Our website uses cookies and similar technologies that are needed for the site to work, such as session and security cookies, and may use analytics cookies to understand how visitors use the site. You can set your browser to refuse or delete cookies; some parts of the site may not work without them.

Your Choices

Access, correction, and deletion: email hostedbyraquel1@gmail.com to request a copy of your information, ask us to correct it, or ask us to delete it, subject to records we must keep by law.
Text messages: reply STOP to any message to stop receiving texts.

Children

Our website and text messaging program are not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date shows when it was last revised. Effective date: December 12, 2025.

Contact

HOSTED BY RAQUEL GEMACH, INC.
1804 E 7th St, Side Door, Brooklyn, NY 11223
Phone: +1 (718) 336-4678
Email: hostedbyraquel1@gmail.com